Reimagine Enterprise Operations with AI

Enterprises today face a critical challenge: running efficient IT operations across fragmented legacy systems and fast-moving modern technologies – while securing the right talent to scale with an AI-first mindset. As organizations look beyond IT, the need to also optimize and transform core business operations such as finance, HR, supply chain, and customer service becomes equally critical.

WINGS, our AI-powered delivery platform for ‘Operations AI’ under Wipro Intelligence, turns this complexity into a competitive advantage.

With its embedded intelligent agentic AI capabilities, WINGS empowers enterprises to elevate service delivery from a reactive support function to a proactive driver of operational excellence.

Backed by Wipro’s engineering expertise, WINGS empowers organizations to learn, act, and evolve autonomously – fostering continuous improvement and innovation, while driving resilient, adaptive IT and business operations at scale.

Gain Operational Efficiency by 40%*

Efficiencies gained through Agentic AI intervention, process automation, and task elimination.

Cut Operational Costs by up to 50%*

Optimization driven by real-time analytics and AI assists capabilities for support engineers.

Faster Innovation & Improved User Experience by 60%*

An industry first Agentic AI assists and advisory capability for all users.

* Based on preliminary results in lab conditions for steady state use of AI agents in IT run operations.

How it Works

Delivered on an intelligent, autonomous platform, WINGS transforms IT maintenance, support and business process orchestration into a self-evolving ecosystem. With continuous learning and seamless collaboration, WINGS shifts enterprises from reactive support to proactive, self-healing services.

AI Agents in Action

WINGS features specialized AI agents that help support engineers & business users resolve incidents and critical issues, autonomously or with human-in-the-loop (HITL) intervention. These agents learn from each interaction, gather missing information, and smoothly transition knowledge from humans to machines using an “AI first” approach.

Ways of Working

Support engineers and business users collaborate with AI agents, that automate tasks, assist in issue resolution, and recommend solutions for both IT and business process challenges. The unified knowledge base ensures faster, more accurate resolutions and ongoing improvement.

Marketplace for Solutions & AI Agents

WINGS brings together several Wipro developed tools, IP, and third-party solutions using “AI first” principles. The platform itself recommends the use of certain tools and capabilities that a support engineer may benefit from during the course of their everyday use. The integrated marketplace then allows users to identify fit for purpose tools and Agentic AI workflows, recommending best-fit solutions across Wipro’s, client’s, and Azure marketplaces. Secured governance and pre-validated vendor solutions ensure rapid, safe adoption of external capabilities.

Developed with Responsible AI

All AI agents follow Responsible AI principles, ensuring fairness, transparency, accountability, and privacy. Models are regularly tested for bias and explain-ability, with ongoing monitoring to reduce risks. The solution complies with GDPR, SOC 2, and ISO 27001 for data security and regulatory standards, and includes ethical guidelines and audit trails for governance.

Reimagined Transition Management

The platform streamlines transition management by automating knowledge capture and SOP creation, standardizing processes to reduce transition timelines and enhance quality. AI-driven insights minimize risk and accelerate service readiness.

Key Capabilities

This suite of capabilities forms the core of our AI Services, enhancing IT operations management with Agentic AI and integrated managed services.

Autonomy in
Learn. Think. Act.

Discover, process, and analyze available information to drive autonomy in learning. Think based on events as they happen. Decide on the best course of action and act autonomously within guardrails.

Smart Interactions & Persona Based Dashboards

A prebuilt prompt library enables all users to accomplish complex tasks and get answers to queries without human intervention and customized dashboards to provide insights.

Real Time Context Aware Issue Enrichment

Combine information from KB, MELT data, external sources, and SOPs to enrich the understanding of the issue to identify and recommend remediations steps for AI-assisted engineer support.

Plug & Play Agents and Partner Tools from Marketplace

Able to translate goals / intent into tasks and discover tools / agents from the marketplace and orchestrate autonomous remediation.

AI-Powered Self-Service

Voice and chat-based interaction with users supporting multiple languages. Instant resolution for FAQs and common issues.

Documentation & Knowledge Creation

Automatically generates and updates SOPs, runbooks, SMTD, and knowledge articles based on resolved incidents, topology, and operational patterns.

Differentiators

Wipro integrates advanced AI to automate and optimize operations, from self-healing mechanisms and workload balancing to intelligent decision-making support. This results in a system that not only reacts swiftly to issues but also proactively manages resources to enhance efficiency.

AI at the Core

Purpose-built with AI-first architecture for agility and automation

Scalable by Design

Modular platform on Microsoft Azure, Open AI, ServiceNow, and architecture certified by Microsoft and AWS for security and scalability.

Flexible Engagements

Capacity-based to outcome-driven models, fully integrated

Intelligent Resilience

Industry-first “blast radius” impact analysis powered by industry leading and Wipro ventures invested fine-tuned SLMs.

Built for Every Industry

WINGS is designed to meet the unique needs of enterprises across all sectors- whether you are in Telecom, consumer, manufacturing, healthcare, retail, or technology. Its flexible architecture and intelligent agents adapt to diverse environments, delivering consistent, resilient outcomes for any industry.

What We Think

AI at the Helm: Pioneering Integrated IT Managed Services for Tomorrow’s Enterprise

As AI reshapes the technological landscape, it presents more opportunities for enterprises to rethink their IT management strategies.

Driving Business Value with Agentic AI

A Harvard Business Review Analytic Services Report sponsored by Wipro.

Every day, Wipro leverages AI-infused technologies to empower clients around the globe to build a more resilient, secure, and sustainable future.

How can we help you? 

WINGS