Effortless experiences in banking customer operations through machine first approach
Wipro HOLMES™ Immersive Customer Experience is a portfolio of solutions from Wipro HOLMES™ to show how a customer engagement in the banking domain can be made an immersive experience using the power of AI. This solution is completely built on AWS infrastructure and uses AWS services like Lambda, Connect, and Lex. It demonstrates how machine first approach can automate and quicken customer operations using a slew of use cases like customer on-boarding to a bank, automated appointment booking, re-activation of a bank account, anomaly detection,transaction validation,and business experience feedback.
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