With a team of 2,500 associates, Wipro’s trust and safety services include moderating online user generated content, ads, social pages, communities; identifying fraudulent transactions and patterns; and social media monitoring for brand health and customer sentiment. It is focused on heads of content operations and chief communication officers. This offering helps organizations manage content and brand reputation across various platforms.
Typical improvements for Wipro clients:
- 30% improvement in review time
- 20% reduced cost of operations
- 15% improvement in volume handling capacity
- 10% reduction in exception volumes