Intelligent Customer Service Solution

Stay synced with the changing behavior of retail and consumer goods customers to make service a differentiator

Wipro’s intelligent customer service solution guides agents to proactively optimize customer contact. The solution uses our pre-integrated, ready-to-deploy Next-Gen Contact Center (NGCC). NGCC’s analytics-based core engine assimilates customer profiles, preferences, shopping history and social media interactions to provide agents with a single view of the customer and supportive next best action.

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