Find Out How a Top Tech Company Could Ensure Peak App Performance

The multinational company replaced multiple tools with Wipro’s full-stack unified monitoring solution to optimize application management

Client background

Client: Europe-based multinational company
Industry: Technology, Consumer Electronics, Health and Home care
Area of operations: Global
Number of employees: Over 75,000

Challenge

The client had deployed multiple tools to monitor their IT landscape and business applications. This complex IT environment comprising of multiple disparate tools resulted in:

Inefficient monitoring and inability to provide full-stack visibility across applications and infrastructure layers
Limited insight to provide root cause analysis and limited/no capability to prevent any outages before they occurred
Lack of insights to efficiently manage and monitor the applications hosted on diverse technology stacks ranging from SAP to non-SAP environments

Solution

Wipro implemented AppDynamics, an application performance management (APM) software, as a unified monitoring solution across the entire IT landscape to meet the client’s end-to-end monitoring needs for applications and the associated infrastructure. Initial stage of implementation enabled rollout of monitoring for over 35 applications within the first 6 months.

Key elements of the solution included:

Enabled end-user monitoring to drive end-to-end visibility on the performance of web applications
Enabled synthetic monitoring to help create better customer experience by identifying front-end issues faster and reporting errors within the application
Enabled better monitoring of the performance of critical transactions within the pages to drive faster remediation of errors like delay in page upload, query response time, etc.
The solution was also enabled within the SAP applications landscape to provide end-to-end code-level visibility into the SAP ABAP platform, thereby allowing maximum visibility beyond basic infrastructure health metrics

Business Impact

The unified full-stack performance monitoring solution enabled efficient operations with end-to-end visibility across IT/business processes and critical business applications integrated with these processes, leading to significant business gains. The Operations command center for monitoring which was earlier an 80-member team was further optimized to 8. The solution supported by the existing operations team makes sure the issues are proactively identified before the business is impacted.

Capability to identify risks and root causes before they turned into issues that impact the business
Elevated customer experience and protection of revenue loss due to unified monitoring that related application performance to business transactions
Ability to drive innovation and focus on high priority areas due to better management of the complex IT environment
Considerable reduction in application outages due to proactive notification of issues and auto-remediation of errors
Elevated performance of the entire SAP applications landscape
Savings in IT operations cost and faster time to market

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