Our client was going through a lack of efficiency in handling order management. This jeopardized team engagement with the partner, increasing the workload and rework. The requirement was to drive large-scale automation across multiple geos/processes within a short timeline of three years to meet the objective of 60% automation. Key challenges to address were:
Process Harmonization– Introduced Unique Standard Service Request (SR) catalogue across all Customer/ Product categories.
Zero Touch Module: To ensure B2B orders are directly processed in ERP without any intervention
End-To-End Automation: Automation Leveraging proprietary BASE)))™ Core solution, Smart Automation, and RPA
Real-Time Insights: D-VSM enabled on Power BI for complete visibility and real-time visibility across end-to-end operations
Productivity Improvement in the first 2 years of Engagement and 60% by Year 3
briefcase time (Sales order preparation and entry) by 60%
“The overall transformation program has increased the rigor in operations allowing flexibility to manage the dynamic nature of supply chain, reduction in cycle times and backlog, harmonized processes and significant processes automated.” – Dhananjay Soundararajan – Senior Manager, DOP Brazil operations.