In 2012, the Knight Capital Group lost $460 million in 45 minutes because the systems were not setup for the risks the intelligent solution exposed them to¹ – this was down to a lack of proper governance mechanisms across the bot lifecycle. Today AI & Automation solutions are at the forefront of digital transformation and have become an integral part of complex IT landscapes. These solutions leverage a myriad of tools / technologies, from script-based automation to cognitive automation, which have resulted in a bigger challenge – how does one track, operate, and control such varied solutions and ensure that they are governed well – from inception to operations. Take another case - a large banking customer had more than 80 tools deployed for automation across business units, creating a double whammy for operations – to spend time and energy on managing the risks & operations of such AI & Automation solutions, which were originally put in place to simplify their work and make them more efﬁcient and effective.
What are the current ‘governance’ challenges?
While governance processes have been around for several years now, with the advent of these new Intelligent Automation solutions, current governance methods cannot scale up and will require an overhaul. Below are a few of the key challenges:
Overall, these challenges are derailing the whole purpose of such intelligent bot solutions – since the entire effort that is saved due to such solutions, will be spent in managing these intelligent automation solutions – which defeats the whole purpose.
Uniﬁed governance – A Uberized solution for AI & Automation landscape
The new age Uniﬁed Governance Platform should not only be able to support the existing legacy automations but should also extend to newer tool-based (or custom) intelligent automation solutions. It should provide a single pane of glass–to various stakeholders to manage their part in the overall lifecycle of such solutions.
The key aspects / features that the solution should cater to are:
There is a pressing need for a centralized, uniﬁed governance solution that can manage, control and operate such diverse solutions. This helps in eliminating risks and ensuring compliance without impacting the ﬂexibility or adding any load onto the existing operations teams. This new-age governance solution has to be multidimensional and provide an easy, effortless, enriching and engaging experience to all end users and stakeholders.
1Gartner IT Symposium Expo – Nov 2019
Lead Architect, Wipro HOLMES™, Wipro Limited.
Nikhil is the Product Owner of Wipro HOLMES™ AIOps in the “HOLMES for IT” product line. With 16+ years of industry experience, he has played a pivotal role in setting up and developing AI product lines on the Wipro HOLMES™ AI platform. He has successfully delivered AI-enabled IT transformations that were focused on responding to IT operations, improving performance and supporting growth. Nikhil has played various roles across multiple business functions like Product Engineering, Product Management, and Service Delivery; with an expertise in deﬁning, building and deploying solutions across multiple domains such as Logistics, Telecommunications, Supply Chain and Retail.
Consultant-AI and Automation, Wipro HOLMESTM, Wipro Limited.
Vaibhav Bakshi leads the New Solution Deﬁnition function for Wipro HOLMES™. With over two decades of experience in the industry across functions such as Consulting, Program Management, Engineering, Solution Architecture and Service Delivery, Vaibhav specializes in delivering business outcomes using AI & Automation. He has delivered these solutions across multiple manufacturing and technology customers across the globe.