Social networks are increasingly being adopted in corporate intranets. With multiple social platforms, it is a challenge to achieve collaboration across cross functional teams. Moreover, the enterprises' distinct functional platforms are usually spread across Cloud-based applications such as salesforce.com, partner applications, and on-premise COTS applications, making collaboration more difficult.
With the explosion of social platforms, enterprises encounter challenges such as
- Disconnected social networks across various business functions
- Cross-functional teams not empowered to collaborate due to distinct platforms
- Poor cross-team relationship – Sales and service teams do not share the same customer view
- Disparate silos of data – Resulting in slow and incongruous customer service
Wipro Social Hub
Wipro Social Hub, seamlessly integrates disparate social applications and effectively enables collaboration across your organization and partner ecosystem. The platform provides real-time interaction between cross functional teams of Sales, Services, Marketing, Finance and others to enable seamless collaboration and deliver business value faster.