Wipro FullStride Cloud Services Cloud Transformation, Engineering, Migration Factory and Operations has defined SLA for customers and offers various consulting, engagement, implementation, partnership, co-own and support/maintenance model as listed below:
SERVICES LEVEL AGREEMENT (SLA)
Service Level Agreement (SLA) terms are defined for each of these activities with objective and measurement window defined as listed below. Please note that these are customizable as per customer demand and engagement execution model. The priority of defect is classified as P1=Immediate/Critical (Show stopper), P2=High, P3=Medium and P4=Low priority defects.
OPERATING MODEL
The operating model for Cloud Engagements including Cloud Migration (Hybrid, Multi-cloud), Cloud Transformation (Greenfield cloud engagement), DevOps Engineering, Cloud Consulting, FinOps Consulting and engagement, CCoE and CBO setup, Cloud Testing and Quality Engineering, Cloud Operations and Data Engineering are defined in a Target operating model as shown below.
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