The scale of the COVID-19 pandemic has impacted everyday life across the globe. The long-term implications will affect not only how we view, react and manage future contagions, but also how we function in our familial, social and work environments. Faced with remote-work mandates, enterprises must make prompt decisions to safeguard critical business functions and operations while meeting business continuity requirements. For many organizations, enabling workers to be productive from remote locations hasn’t been a priority, especially if a physical presence has been considered a prerequisite.
Effective remote working with Microsoft Teams
Microsoft’s flagship product, “Teams,” part of the Office 365 family, empowers a workforce to be effective anywhere. It offers the following benefits-
In March 2020, Microsoft highlighted that MS Teams has hit 44 Million daily active users, spiking 37% in one week amid remote work surge.
Meeting the needs of the insurance sector
MS Teams is a useful tool for insurance companies as it can effectively support prompt decision-making to safeguard critical business functions / operations and also meet the immediate business continuity requirements in the post COVID-19 environment.
Insurance companies have unique operating structures with multiple internal and external users who need different level of access to critical business applications. Figure 1 maps remote working and collaboration needs of these user groups, which point to the relevant features of MS Teams to create a secured and efficient remote working environment.
Figure 1: Workforce personas and their changing IT needs
MS Teams enables your employees across the organization to efficiently communicate and collaborate with colleagues, partners, suppliers and/or external parties.
Accelerating deployment of MS Teams
Our MS Teams solution framework can help insurers as they transform and/or empower remote workforce to connect, communicate and collaborate within the ecosystem from home. Deploying Teams begins with a quick assessment of the current landscape, planning the migration, piloting deployments to identify challenges or risks, and applying quick mitigations to ensure a smooth rollout. This rapid deployment model takes two to six weeks from beginning to end, after which employees can leverage a secure, highly reliable platform to collaborate and do their best work.
Figure 2: MS Teams deployment
Rapid Deployment / Rollout
Adoption & Change Management
Governance & Security
Sustain - L1 & L2 Support
Business Apps Development & Rollout