Whether project members are onsite or remote, their experience of the Project Wall is the same:
- A comprehensive map of the project that maintains the Service Blueprint as its focal point
- A living artefact to be updated continuously throughout the project
- The primary tool for collaboration and alignment across disciplines
- A space to share anything deemed necessary for teams to build out the new service
- An online workspace where teams collaborate with screen share, video conferencing and online chat
- A convenient mechanism for tracking team conversations and decisions
Reaping the Benefits
While the Project Wall doesn’t solve every challenge, we’ve seen some clear benefits by deploying it.
Easy communication for everyone
With the service blueprint at the heart of the Project Wall, it becomes easy and natural for people to discuss it and improve upon it. Regardless of people’s working style, or where they are in the world, everyone is on an equal footing to contribute because the Project Wall isn’t owned by a single office or team. This living ecosystem beckons participation and the diversity of perspectives inevitably leads to better solutions.
Not only can everyone see the status of each user story and who is working on them, people can also freely raise issues and concerns. With full traceability of conversations and decisions, we foster an open and trusting environment for the team.
With a shared context to frame discussions, engineers and designers work tighter together. We know when and why a micro-service is needed, for example, and can trace it right back to the user need.
Accurate Planning and Effective Prioritisation
Instead of just working from a backlog, seeing user stories in their full context allows us to accurately plan and prioritise. It has also become a lot easier to identify gaps in our user stories before they become issues.
Team members are more engaged and aligned across locations.
Building the Project Wall
With the Service Blueprint at the centre of every Project Wall, we start by describing the main stages of the customer journey, identifying the touchpoints where a user interacts with the system. Next, our cross-functional team creates the blueprint together as follows: