Join Wipro at PegaWorld 2025

Unleashing Innovation: AI-led Experience Towards Autonomous Enterprise

When:

01 Jun 2025 - 03 Jun 2025

Where:

Las Vegas

Venue:

MGM Grand

Book a Meeting

As a proud sponsor, Wipro would like to invite you to PegaWorld 2025. Join us at booth #29 to explore next-gen digital transformation through AI, automation, and personalized customer experiences with Wipro.

At Wipro, we’re shaping a new era of digital transformation—one where agility, intelligence, and experience converge. Our next-gen solutions, powered by Pega’s AI-driven platform, are designed to drive autonomous enterprises, streamline service management, transform claims processing, and elevate onboarding journeys. We are delivering scalable, future ready innovations such as agentic automation, unified service orchestration, risk remediation and GenAI-enabled workflows, that empower businesses to operate smarter, faster, and more intuitively than ever before. 

Speaker Session

Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance to Transform Claims Servicing

Join this session to discover how Wipro helped Lloyds Banking Group, one of the UK’s top home insurers, to transform their claims servicing through intelligent automation. Learn how Wipro enabled Lloyds to deliver seamless, intelligent digital customer journeys— achieving exponential gains in digitization, significant reductions in call volumes and enhanced customer satisfaction.

June 3, 2025, 1:15PM - 2:00PM PDT

Chairman's Ballroom 363

MGM Grand, Las Vegas

Sanjeev Dubey

Practice Head, Pega & RPA, Wipro

Phil Hirst

Lead Customer Journey Manager, Lloyds Banking Group

Our presence at the event

Interact with Us: Visit us at booth #29 to meet our team and watch our marquee solutions live in action

Innovation Hub: Experience live demonstration on Experiences of Future in Theatre on Monday, June 2 from 2:30 – 2:45 PM

Mark Your Calendar

Don’t miss this opportunity to gain insights, build connections, and build the autonomous enterprise of tomorrow with Wipro and Pega, your trusted innovation partner.

Book a Meeting

Engage with solution experts to explore how to empower your business to operate with greater autonomy, agility and intelligence. Discover the innovation and efficiency in our partnership with Pega.
To register for the event,  click here.

To learn more about Wipro’s partnership with Pega, visit  our partner page.

Experience our Key Solution demos

1. Experiences of Future

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organisations in their path to becoming true autonomous enterprises. Our solution helps identify and execute the optimal Pega workflow to guide Agentic AI through requested tasks seamlessly. This enables exceptional customer service, improved employee productivity, and end-to-end automation while eliminating the pitfalls of poor and unpredictable agent performance.

2. Unified Service Management with Process fabric

Unified Service Management (USM) using Pega Process Fabric showcases how organizations can streamline and automate their service management processes to provide a seamless and efficient experience for both customers and employees. Provides a total experience with a single pane of glass by eliminating context switching and orchestrating end-to-end outcomes, ensures a smooth and consistent user experience across applications, avoiding duplicated data and inconsistent UI components. Built with Pega Process fabric, this will unify disparate service management systems into a cohesive, efficient, and user-friendly interface. It enhances operational efficiency, improves customer service, and provides a holistic view of service operations.

3. Claims STP

Wipro’s Claims Straight Through Processing solution is a non-intrusive solution with an ability to integrate into the existing warranty solutions. A SaaS based solution built on Pega cloud platform provides business users an ability to define simple to very complex warranty claims validation business rules, through an intuitive and guided workflow-based creation wizard. The solution provides a Claim Validation Service which takes claim details as input and returns an outcome(s) executing all the business rule validations applicable for the claim as defined by business user.

4. Risk Remediation Platform for User Defined Applications (UDA)

Wipro’s Risk Remediation Platform built on Pega, provides a 100% configurable approach to UDA remediation. The platform allows companies to leverage existing well tested Excel-based working file templates, ensuring that operations teams have the flexibility to make changes while the system remains governed and controlled per IT standard processes. As the platform shifts development tasks from custom coding for each UDA to a completely configuration-driven automation, production runs are simplified through faster change management. With the platform in place, highly regulated institutions can rapidly move from manual processes based on email and spreadsheets to an open-architecture-based model that combines the capabilities of Pega with a extract, transform, load (ETL) component using different tools and libraries. It also enables business determined ‘maker-checker’ capability.

5. GenAI driven B2B onboarding solution

Wipro’s GenAI driven B2B onboarding solution brings the best of GenAI and historical context of onboarded customers to advise the organization about closest/similar onboarded clients. It accelerates onboarding, reduces risk by highlight past project management activities that were executed to onboard a large business client. It gives the flexibility to make dynamic changes to the onboarding activity steps, as may be needed specific to this new customer there by leveraging historical learnings of the organization and only needing to take care of incremental needs of the specific customer.

Case Studies

Guest experience transformation drives brand value and revenue

Wipro built an integrated platform for a Detroit-based automaker to simplify service appointments, and enable dealers to schedule, manage; provide services.

Driving operations through AI predictions & insights

Revolutionize water management system with Wipro's Pega Govt Platform integration. Enhanced efficiency, self-service options and reduced manual effort.

National Water Management System

Revolutionize water management system with Wipro's Pega Govt Platform integration. Enhanced efficiency, self-service options, reduced manual effort

Seamless Sales Order Intake for a leading footwear and apparel company in the world

Customer is looking for efficient ways to improve the Order intake process keeping up with the pace of growth. They are unable to keep up with the growing demand and process the orders.

Resources

Claims STP

Digital Prescriptive Maintenance

Financial Risk Remeditation Platform

Meet the Wipro Leaders

Sanjeev Dubey

Practice Head, Pega & RPA, Wipro

Sanjeev Dubey is the Practice Head for Pega and RPA at Wipro, where he leads initiatives in consulting, digital transformation, experience transformation, and AI-driven process automation. With a strong focus on integrating technologies like Process AI and GenAI, he has been instrumental in driving large-scale transformations across various industries. Under his leadership, Wipro achieved the prestigious Global Elite partnership status with Pegasystems, reflecting the company's excellence in delivering innovative solutions. His commitment to excellence and innovation has earned him recognition, including the Pegasystems Partner Excellence Award for two consecutive years . Sanjeev's leadership continues to drive Wipro's success in transforming customer and employee experiences through cutting-edge technologies.

Ruchira Bhattacharya

Global Partner Director – Strategy, Partnerships and Market Development

With over 20 years of experience in the information technology market, Ruchira specializes in managing and developing strategic partnerships. She has a proven track record in creating and executing joint GTM strategies and a strong background in business development. With a deep understanding of key technologies and products in Robotic Process Automation, Business process Automation, Enterprise Content Management and LCNC platform areas and their application in digital transformation projects with an increased focus on leveraging AI.

Deepak Baderia

Deepak Baderia is a Practice Director in Wipro's Digital Experience (DX) practice. With over 25 years of industry experience, Deepak collaborates with clients to identify and address friction points in their solutions, enhancing overall user experience. He leverages Wipro's GenAI-infused offerings to drive innovation in Intelligent Automation, Marketing, Experience Design, and Front-end/Mobile Development. Throughout his career, Deepak has led transformational programs for Fortune 1000 companies across diverse sectors, including Financial Services, Automotive, and Communications. His expertise spans Sales/Pre-Sales, Enterprise Architecture, Customer Success, and Delivery. Under his leadership, strategic vision and commitment to excellence, Wipro's DX practice has significantly advanced the modernization and enhancement of experience-centric solutions for Banking and Financial Services clients to deliver impactful outcomes for them.

Samrat Das

Wipro Solution Architect

As a Pega Certified Lead System Architect currently working as Solution Architect at Wipro Limited, Samrat specializes in designing and implementing robust, scalable enterprise solutions. He leverages his deep expertise in Pega technology to drive digital transformation and deliver significant business value. Samrat’s passion lies in architecting innovative systems that streamlines operations and enhances customer experiences. He is always keen to connect with fellow professionals and explore new challenges in the world of enterprise architecture. With a strong background in architectural best practices, Samrat thrives on translating complex requirements into elegant, high-performing systems. He is committed to continuous learning and is eager to collaborate on transformative projects that push the boundaries of technology.