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Join Wipro at Appian World 2025

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Wipro is a proud Gold sponsor and exhibitor (booth #513) at Appian World this April, and invites you to discover how AI is at the forefront of revolutionizing interactions and engagements through predictive management, seamless automation, and a focus on customer delight. 

At Wipro, we’re reimagining customer experience across industries with AI-powered solutions that go beyond efficiency—they anticipate needs, streamline complexity, and deliver delight at every touchpoint. From transforming prescription processing in healthcare to redefining service orchestration, our innovations are built to elevate outcomes and empower people.

Discover Our Key Solutions

1. Smart Order Orchestration ​

Experience the game-changing power of an Engineer-to-Order automation solution fueled by GenAI, transforming order management in the manufacturing industry. By streamlining workflows and eliminating repetitive tasks, this breakthrough platform frees employees to focus on innovation and quality. Real-time insights, predictive analytics, and instant collaboration deliver faster response times, higher accuracy, and smoother operations. Seamlessly integrate design, engineering, and production for a future-proof solution that empowers teams, amplifies efficiency, and redefines employee experience.

2. UtiliServ Genie​

Experience a revolutionary shift in the energy utility sector with an AI-driven platform that streamlines new connection requests, expedites complaint resolutions, and empowers customers through a user-friendly self-service portal. By harnessing intelligent automation and real-time data insights, this robust solution simplifies complex workflows and cuts down on administrative overhead. Deliver unparalleled customer satisfaction, enhance brand loyalty, and stay ahead of evolving market demands—embracing the future of energy utility services has never been easier.

3. Zero-touch Prescription Ingestion​

Experience the future of pharmacy operations with this cutting-edge platform that rapidly digitizes handwritten prescriptions and clinical documents, then classifies and processes them end-to-end for both specialty and traditional pharmacies. By harnessing powerful AI and intelligent automation, the solution simplifies workflows, reduces errors, and slashes turnaround times, letting healthcare professionals focus on what truly matters: patient care.

4. Universal Orchestration Suite​

Experience a new era of operational excellence with this universal service management solution—an intelligent orchestration layer that elevates every facet of your business processes. By dynamically uniting disparate systems, streamlining workflows, and harnessing real-time insights, it slashes inefficiencies and unlocks unprecedented agility. Let AI-driven automation and robust analytics supercharge your operations, breaking down silos and empowering teams to focus on innovation, not administration. Transform chaos into efficiency and complexity into simplicity—embrace a future-proof platform that drives your organization’s evolution.

5. CureTrack Patient Discharge​

Experience a transformative leap in patient care with this AI-powered Patient Discharge Solution—an end-to-end platform that drastically reduces wait times, ensures compliance, and enhances overall hospital efficiency. By automating critical discharge tasks, from documentation to follow-up scheduling, the system frees medical professionals to focus on patient well-being rather than paperwork. With real-time analytics, intelligent workflows, and secure data handling, your hospital can seamlessly transition patients out of the ward while boosting satisfaction and operational excellence.

6. DeviceFlow Complaints Orchestrator​

Experience the next generation of complaint management with a cutting-edge, AI-driven solution tailored for the medical device industry. This intelligent platform seamlessly connects R&D teams, customer support, and investigators, ensuring timely resolutions and continuous improvement. By automatically analyzing feedback and identifying trends in real time, it speeds up corrective actions and minimizes risk. Transform siloed processes into a cohesive, high-impact workflow—enhancing customer satisfaction, regulatory compliance, and brand reputation all at once.

7. FactoryIQ PLM Automation Suite​

Step into the future of manufacturing with an intelligent quality control solution that revolutionizes your Product Lifecycle Management (PLM) process. By seamlessly integrating AI-driven insights with automated workflows, it streamlines design revisions, accelerates approvals, and monitors production for potential issues—all in real time. Eliminate bottlenecks, reduce rework, and bring products to market faster than ever before. Whether you’re innovating on the factory floor or coordinating global teams, this next-level platform ensures consistent quality, frees up valuable resources, and sets new standards in operational excellence.

Resources

Speaker session details

Pharmacy Platform Modernization using Appian
Tuesday, April 29 | 4:00 PM - 4:45 PM | Cottonwood 2-3

Join our experts as we share how AI-driven automation, real-time analytics, and seamless integrations are helping a leading American health insurance company with faster services, reduced admin burden and better outcomes.

Sumanta Basu

General Manager – Practice Head-Intelligent Process Automation

Aviroop Dasgupta

Global Practice Head – Appian

George Abraham

Partner - Digital Consulting

Our presence at the event

  • Interact with Us: Visit us at booth #513 to meet our team and discover more about our innovative solutions.
  • Live Demonstrations: Experience live demonstrations on, Smart Order Orchestration in action across various industries.

Mark Your Calendar

Don’t miss this opportunity to gain insights, build connections, and explore the future of intelligent automation with Wipro and Appian, your trusted innovation partner.

Book a Meeting

  • Engage with solution experts to explore the strategic benefits of AI in intelligent automation. Discover the innovation and efficiency in our partnership with Appian
  • To register for the event, click here

To learn more about Wipro’s partnership with Appian, visit our partner page.

Meet the Wipro Leaders

Sumanta Basu

General Manager – Practice Head-Intelligent Process Automation

With over 30+ yrs. of industry experience, Sumanta leads the Intelligent Process Automation practice for Wipro to deliver innovative solutions to customers through IP and integrated service offerings. He is responsible for providing digital solution to customers that addresses five major disruptive forces - Customer Experience, Cloud Services, The Internet of Things, AI and Cognitive technologies, and Process Automations Technologies and Platforms. Sumanta passionately promotes cloud based open-source business process management and Low Code-No Code platform solutions and evangelizes cognitive automation solutions in Wipro.

Aviroop Dasgupta

Global Practice Head – Appian

With over 20 years of experience in large-scale digital transformations, Aviroop works with clients to enhance operational efficiency and customer experience through the adoption of cutting-edge technologies like AI, low-code/no-code, and process automation. His expertise enables organizations to implement Appian solutions, driving growth and success in a rapidly evolving digital landscape. By leveraging his deep understanding of Appian tool, Aviroop assists clients in managing transformation complexities and achieving sustainable improvements in performance and customer satisfaction. Aviroop's comprehensive approach ensures that clients not only adopt new technologies but also optimize their existing systems to achieve maximum efficiency and effectiveness.

Santosh Harwalkar 

Head of Digital Experience – Americas

As Head of Digital Experience (DX), Santosh is responsible for Experience transformation solutions for the clients & helps them increase their revenue generation and/or bring in cost efficiency. Santosh provides solutions for Digital Engagement platforms, client analytics and improve journey performance. We are Adobe’s premier Solution Partner and have developed joint solutions; we welcome you to experience our solutions and have an engaging conversation with us at Adobe Summit.

Romesh Sharma

Head of Digital Experience – Americas

Romesh is passionate about building Experience Transformation solutions for clients, helping them boost revenue and enhance cost efficiency. He develops solutions for Digital Engagement platforms, client analytics, and improves journey performance by implementing innovative and AI-driven strategies that create competitive advantages and maximize client value. His expertise and passion span digital marketing platforms, omni-channel campaigns, customer data platforms, personalization, and AI-driven marketing solutions. 

Edward Espinal

Senior Partnerships Manager

Passionate about building strategic alliances and driving digital transformation at Wipro, Ed leads and inspires global partnerships that help our customers succeed in the digital age. He believes that enabling digital and marketing transformation leveraging cutting-edge technologies from Wipro's key partners is at the heart of his mission. As Wipro's global Adobe Partnership Manager, he bridges the gap between Wipro and Adobe finding synergies for joint solutions in the marketing technology space to unlock value for our customers navigating the digital landscape. Ed is committed to co-creating and delivering unique and impactful solutions with Wipro's key partners that enhance customers' digital experience and marketing programs.

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