The leading British Telecom giant was facing High state regulations that affected the collection and recovery processes, leading to low operational efficiency. There were recurring issues with missing payments in managing collection operations that were affecting the customer experience.
There were also challenges with the collection of renewal fees per collector due to inefficient operations.
Wipro Collections-as-a-Service helps manage both business and consumer debt collections. Wipro has strong expertise of managing Collection and Recovery operations for customers across the industries. Wipro’s solution for the client included:
Using Wipro’s Automation solution, the client achieved improvement in cash collection and in tracking missed payments.
The business impact resulting from the solutions included:
"The client succeeded in significantly driving down its non-paid consumer customer churn using Wipro’s automation solution. Overall, the company achieved reduction in operational costs by 31-40%”
- Gurpreet Bajwa, Practice Head – Collections, inance & Accounting