The marketplace is currently abuzz with reports of Utilities initiating digital transformations and of service providers drawing up digital roadmaps and offerings. Most of these changes are geared towards the customer end of the Utilities business the retail segment, primarily in the form of establishing Web and mobility front ends and setting up a social footprint. Process automation, digital device integration and usage of advanced analytics are what Distribution Utilities are moving towards. However, there is need and scope for a more pervasive and deeper digital engagement at the distribution level.
Today, utility companies must account for a new influx of multidirectional power flow spurred by an increase in grid-edge power sources such as solar panels, wind farms, and battery storage. This is tricky because utility companies built their infrastructure for unidirectional power flow — the one-way path from generation plants to energy customers
The various information systems were not integrated with other data sources and lacked the smart grid analytics features necessary to derive insights from the vast pool of data that would enable the utility to better serve its customers.