24/7 IT support availability even when working from home
As the home becomes the center of business activity in the current scenario and a preferred place of work in future, employee empowerment gains precedence over everything else. Wipro HOLMES™ Remote Worker solution ensures that the work never stops, whatever the circumstances. It also eliminates the need for end users to contact IT support agents by providing them with a suite of self-healing functions, guided self-help modules, self-help solutions and conversational assistants. The intelligent automation solution, with compliance layers, provides an easy transition to a remote working from home environment by ensuring 24/7 IT support with little to no effort from agents, assisting employees when they need it and enabling IT departments to focus on enterprise-wide issues. As a successful workplace transformation for customers, Wipro HOLMES™ Remote Worker solution has been enabled for over 100,000 end users for a large banking and financial services company with many more deployments across industries.