Situation

In the today’s era of digital transformation and intense talent competition, Employees are crucial for driving business growth. In order to be competitive, every leading organization must expand its employee base, enrich the employee experience, and retain talent complementing the growth. And a good onboarding experience can dramatically influence new-hire retention.

A U.S.-based food-ingredients enterprise, growing at a rate of 10-15% YoY wanted to ensure it was both attracting and retaining talent that would continue to drive its industry leadership. The manual onboarding process could not keep up with the growing number of new hires and was stretched from five to nineteen days, affecting the employee experience. To address this, the organization sought to implement a new scalable system that would streamline the processes in a faster and secured environment while improving the productivity of the IT staff. By transforming its onboarding operations, the company would gain greater efficiencies and provide new hires with a seamless transition to the company, enabling greater focus on delivery and innovation rather than navigating multiple onboarding applications. 

Solution

Working with Wipro, the food-ingredients company deployed a scalable and growth ready solution reimagining the end-to-end employee onboarding process. Wipro’s team of experts, partnered with the customer to create a process map that would bring greater visibility into the entire onboarding process, identify potential bottlenecks and determine key use cases where process automation could best benefit the organization.

After an assessment of the customers infrastructure, the company implemented Holmes Propel, an intelligent process automation platform with AI capabilities, to improve the entire onboarding procedure within a secure and governed environment. The platform’s “low-code, no-code” capabilities enabled the food-industry leader to design a visual workflow of onboarding tasks without manually coding scripts. Holmes Propel allowed the company, to reduce manual workloads by more than 60% allowing teams to focus more on business vital tasks, drive process efficiencies, enhancing overall onboarding experience and employee productivity. The solution is growth scalable, supporting customer future needs.

Outcome

Completed in just 30 days, the transformed onboarding system allowed the enterprise to reduce manual tasks, accelerate turnaround times, and automate its onboarding tasks, including those requiring cognitive decision-making. This automation delivered a 90% reduction in task-handling times (from 19 days to 2), and IT teams were able to meet their service-level agreements 99% of the time. In addition, IT teams no longer needed to follow up each day on ticket closures, dramatically improving their overall productivity.

The platform’s scalability could also handle the company’s growing workforce, with bots operating 24 hours without the need for human interaction. These accelerated processes would be instrumental in ensuring new hires have a strong first impression of the company, and that the organization could continue to attract top talent and remain a leader in its industry.