Improved customer experience with automated case intake and triggered action.
Organizations receive more than 205 billion emails in different forms. While the email clutter of poor product and service complaints, claims and grievances, invoices and purchase order etc. from all your customers and partners can be processed manually, it is prone to errors, requires huge effort and can result in delayed responses.
To address such challenges, Wipro HOLMES™ Cognitive Case Processing solution offers the propensity to automatically handle emails and expedite the case intake and processing. Using ML and NLP it automatically identifies and extracts key elements from the email body and attachments (.pdf, .doc, images, scanned files, excel) and updates the downstream systems. It can also trigger automated emails to your counterparties. With 45% reduction in response time, automated data entry, improved data quality, speed, and scalability, the solution enables faster customer interactions while accelerating time to value.