The way IT does business must change through a foundational shift in people, processes, and technology. CIOs are realizing the need to adopt a value-centric approach by creating a new operating model for running IT that delivers business outcomes and partners with IT’s clients and customers in a cost-effective manner. Technology Business Management provides a methodology to enable IT to deliver value as defined by its clients, customers, and partners in a cost effective-manner.
In order to drive business value and innovation, IT must become a competitive provider of IT services. Conversations and vocabulary need to move beyond just technologies, SLAs, and projects to discussions about the tradeoffs needed to balance cost, quality, and value. These tradeoffs are at the core of Technology Business Management.