A combination of enablers like analytics, automation, personalization, social media integration and omni-channel experience, among others, enhance customer experience.

‘Enterprise’ and ‘escalations’ have become synonymous in telco world. With customers having greater control on their services and requests, telcos will have to deal less with the discontent amongst their enterprise customers.

The key to producing useful business architecture is to standardize and reduce complexity.

By 2030, Blockchain, smartphones and IoT networks could create a palm oil trading industry with near-perfect sustainability.

Develop an automation-centric strategy, bridge generational divides, & actively mitigate cyber-risks.

Experimentation with disruptive blockchain solutions is the way forward for wealth management firms.

By adopting the five sustainable levers of Agile Change, any organization can enjoy a greater return on investment.

Evolving your existing Shared Services into Global Business Services transforms cost cutting into an effective lever. .

Digital supply chain collaboration platforms can help water utilities meet their capital delivery commitments.

Insurers need to examine the risk of sticking with the status quo as compared to leading industry collaboration.

By changing your focus to operational productivity you could potentially move your operating ratio 10 to 20 points.

For IT outsourcing to succeed, the transition must be treated as both an IT project and a Change Management project.

The HR function must offer real and perceived value to the business to become a strategic partner and a value leader.

Supply chain strategists need to decide which markets and operating models they want to embrace to stay competitive.

Strategic Alignment and Deployment is not an overnight fix, but it’s a sustainable, even transformative one.

Streamlining and updating your reporting capability with the appropriate delivery model will enable you to significantly enhance your organization’s profitability, competitiveness, and ability to respond to the wider environment that it operates in.

By selecting the best tools to create a quality environment, any organization can and should become world class.

By breaking your mammoth supply chain into more manageable chunks, your business will gain the agility and control it needs in a competitive marketplace—and you can focus more on getting products to market rather than putting out fires.

This document summarizes Wipro Consulting Services’ point of view on a Target Operating Model and implementation roadmap for large global organizations to create a robust solution for their S2P Invoice Processing and Document Management system.

Businesses today need to consider a market scan that includes cross-industry innovation to succeed.

The three levers of growth are gleaned from innovative insurance product development, sales, and claims processing

The business that has a steady stream of actionable information is the more agile, cost efficient, and better supply chain partner than the competition. How do you enhance the bottom line? In the context of supply chain, you do it with Demand Sensing.

A resilient, flexible, scenario-based supply chain provides a competitive edge during times of major disruptions.

Wipro’s TOM for intercompany reconciliation and settlement is an accurate, cost effective and manageable solution.

For the business to view HR as a strategic partner, you must provide critical workforce analytics and insights.