Strengthening Order Management for a Global Apparel Brand

Client Background

Client: US-based apparel company with well-known denim brand

Industry: Consumer Goods – Clothing

Key Products & Services: Jeans, jackets, shirts, accessories, and leather products

Area of Operations: Worldwide

The Challenge

Traditional order management processes were draining resources and costing the client sales.

Time-consuming operations
- Checking inventory and product availability for customers consumed +25% of team capacity
High turnaround time
- Average turnaround time for orders over 4 hours
Slow booking
- Peak seasons accentuated problems with timely order booking
Lost revenue
- Inefficiencies increase risk of orders cancellations and revenue losses

The Solution

Wipro implemented robotics process automation to significantly reduce manual touch, increase order acceptance, and promote timely fulfilment.

Inventory process automation
- Ensure product availability in the inventory
- Use customer ratings to help prioritize orders and allocate products
Error-tracking bots
- Manage error tracking and order rejections in SAP
- Trigger alerts to order analysts for items to be reviewed
Validation bots
- Validate information entered manually that’s been marked incomplete
- Check pricing, PO numbers, cancel dates, shipping windows, and credit issue
- Trigger order analysts for exceptional cases

The Impact

Team capacity increased +20%
50% reduction in order turn-around time (TAT)
100% order accuracy
- Leading to higher customer satisfaction and anticipated revenues
Zero order cancellations
- Due to faster order processing

Service Offerings