Client Background

Client: US-based apparel company with well-known denim brand 

Industry: Consumer Goods – Clothing

Key Products & Services: Jeans, jackets, shirts, accessories, and leather products

Area of Operations: Worldwide 

The Challenge

Traditional order management processes were draining resources and costing the client sales. 

• Time-consuming operations
  • Checking inventory and product availability for customers consumed +25% of team capacity
• High turnaround time
  • Average turnaround time for orders over 4 hours
• Slow booking
  • Peak seasons accentuated problems with timely order booking
• Lost revenue
  • Inefficiencies increase risk of orders cancellations and revenue losses 

The Solution

Wipro implemented robotics process automation to significantly reduce manual touch, increase order acceptance, and promote timely fulfilment. 

• Inventory process automation
  • Ensure product availability in the inventory
  • Use customer ratings to help prioritize orders and allocate products
• Error-tracking bots
  • Manage error tracking and order rejections in SAP
  • Trigger alerts to order analysts for items to be reviewed
• Validation bots
  • Validate information entered manually that’s been marked incomplete 
  • Check pricing, PO numbers, cancel dates, shipping windows, and credit issue
  • Trigger order analysts for exceptional cases

The Impact

• Team capacity increased +20%
• 50% reduction in order turn-around time (TAT)
• 100% order accuracy
  • Leading to higher customer satisfaction and anticipated revenues
• Zero order cancellations
  • Due to faster order processing