24/7 Medical Information Contact Center (MICC) Coverage for a Leading Pharmaceutical Company
February | 2021
Client Background
Client: One of the top 5 global pharmaceutical companies
Areas of Operations: Markets in the US, Canada, Europe, Australia, APMEA
Key Product & Services: Accelerating popularity and product usage among global customers
The Challenge
To meet and exceed industry benchmarks, the client needed more comprehensive coverage for its medical information call centers and service upgrades, including how calls, product quality complaints, and medical information inquiries are processed:
The Solution
Business Impact
Today customers realize that "process value creation" does not necessarily result in "business value creation".
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© 2021 Wipro Limited |
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© 2021 Wipro Limited |
Pharmaceutical & Life Sciences