Client Background

• Client name or descriptor: One of the largest automotive manufacturers in the world
• Industry type: Automotive
• Products or Services or Core Business: Manufacturing of automobiles, motorcycles and power equipment
• Geography or Areas of operations: Global

Challenge

The client is one of the largest automotive manufacturers in the world, manufacturing millions of vehicles annually across segments. With huge number of applications running to keep the plants going, the global automotive giant was having trouble in managing the global production control system for more than 19 of its plants. With the existing IT systems, managing critical functions such as production planning, order management, inventory and account management, was difficult. They were looking for an IT partner who could help them better control their production control system and optimize overall SCM costs.

Solution

The client chose Wipro as their IT partner to take up the challenge of streamlining their critical business processes. This application is very critical for the plants and is complex in nature. Wipro thoroughly examined the client’s problem, implemented an automation-based service delivery management solution across supply chain for 19 manufacturing units, and is continuing to support the application. Wipro utilized its domain and subject matter expertise to achieve significant targets within the first 12 months. Wipro performed

• Automation of EDI and report generation
• Redesign of system elements
• PCM for proactive functional observations
• Automated monitoring of functional checkpoints
• Reduction in batch tickets and resolution times
• Reduction of aged incidents to 0
• 50% reduction of backlog ticket count
• 45% reduction of night batch outages
• Closure of all backlog enhancements
• KEDB implementation and its effective usage for resolving tickets

Business Impact

Wipro’s solution helped the client to gain better control over their global production management systems across 19 plants, while ensuring business continuity. Other solution benefits ensured the following:

• 48% reduction in incident volumes within the first 3 years of project implementation
• Cost optimization by 40%
• Increase in application stability from 95% to a near perfect 99.9%
• $ 15 M+ potential savings delivered with just 9 months of enhancements
• ~800 CPU minutes saved
• User experience improvement on speed of closure
• Minimized involvement from the client side SMEs