Helping clients around the world provide end-user customer support, ticket tracking, and support ticket diagnostics
Wipro provides clients with SLA-based, 24x7 managed support services to provide cost effective, sustainable and effective support services with a human touch. We leverage a full range of support channels from phone, mail, chat and response automation to optimize for cost, while delivering an exceptional experience for end users that focuses on first time call resolution.
Wipro takes support a step further and focuses on tracking and logging support tickets to better understand possible product problems and trends. Clients can get direct feedback from customers by leveraging statistic models, trend recognition and report dashboards to analyze customer support tickets. Clients will be able to find root causes and customer behaviors to leverage for future product builds.
Our ongoing investments in delivering Cloud-based operations, toolkits and partnerships with leading service management platforms allow us to monitor service levels real-time and ensure business level agreements with end-users are achieved.
By leveraging our team of experts and our presence in 54 countries, we are able to assist clients with production rollout, local language support, L1/L2 services, triage, and diagnostics.