With over 20 years of expertise, we’re helping water utilities modernize their operations, adopt new innovations, and become future-ready through accelerated digital transformations.
Wipro’s dedicated water utilities team is partnering with organizations around the world to reimagine their business strategies and deliver innovative IT solutions that result in quality customer experiences.
Wipro’s services and solutions are backed by over 2 decades of domain expertise in water utility business processes, having worked with more than 32 global water and wastewater utilities. With more than 1,500 people dedicated to our water accounts, Wipro is transforming water utilities to streamline operations, stay compliant with the latest regulations, and adopt sustainable practices.
While the fundamental economics of the industry is changing, our customer focus remains the nucleus of our strategy. We take a collaborative approach when working with utility enterprises and are committed to providing transformative solutions that create a pathway to long-term success.
For more information, download our water capabilities brochure.
An integrated and AI-enabled proposition for all requirements across water distribution stages for clean and wastewater businesses.
A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters
The marketplace is currently abuzz with reports of Utilities initiating digital transformations and of service providers drawing up digital roadmaps and offerings. Most of these changes are geared towards the customer end of the Utilities business the retail segment, primarily in the form of establishing Web and mobility front ends and setting up a social footprint. Process automation, digital device integration and usage of advanced analytics are what Distribution Utilities are moving towards. However, there is need and scope for a more pervasive and deeper digital engagement at the distribution level.
