Client background
Client: CLK Enerji
Services: Involved in power generation, transmission and distribution. Has power plants in Turkey. Is also an oil and gas explorer and distributor.
Customers: Over 10 million
Operations: In 11 cities across four different regions
Challenges
As Turkey deregulated and privatized its private sector, CLK Enerji needed to replace the legacy systems needed to accommodate the rise in demand from customers and to meet regulatory requirements. The company needed to adopt a standard utility-specific software. It was a business-critical program, which aimed to plug electricity leakages and power theft, provide an efficient distribution and outage management system, and deliver an accurate energy forecast system to maximize profit. The program covered business functions like Enterprise Resourcem Planning, Customer Relations Management, Billing, Payments, Asset Management, Outage Management, Distribution Management, Human Resource Management, Reporting and Energy Trade Planning and Management for eight companies within the group.
This was also seen as an opportunity to embark on a comprehensive business and IT transformation journey (implementation of IT-OT stack) to establish CLK Enerji’s leadership position in the Turkish power market and modernize operations to gain a competitive edge.
Solution
The program team, along with Wipro’s Global Support System, quickly drew up a plan to address the challenges within the committed timelines. This was one of the most complex and biggest implementations - primarily of Oracle and ABB solutions along with other solutions - in any Turkish utility.
The need was to roll out a single solution across all eight companies of the group.
Here are the solution and implementation highlights:
Business impact
Energy and Utility companies rely on their ETRM applications 24x7. With changes in the business, competitive and regulatory environments, ETRM application users have begun to demand, on average, three to six monthly enhancements.
The need for Energy Trading and Risk Management (ETRM) applications has seen immense growth throughout the IT boom. Initially these applications were very rudimentary, handling physical commodity deal capture and limited in terms of lack of mid and back ofce processing capabilities.
A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters
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