Wipro takes key applications, data center on hyper automation drive
Client background
Client: Wipro
Services: Global information technology and consulting company that harnesses the power of cognitive computing, hyper-automation, robotics, Cloud, analytics and emerging technologies.
Geographies: The US, Canada, Latin America, Continental Europe, India and Middle East, and Asia Pacific.
Challenges
Wipro, which serves clients across six continents, had a complex IT landscape to manage. At any given time, there were more than 200 enterprise applications running on 4,500-plus servers. These were hosted on two public clouds and on-premise data centers globally.
The underlying infrastructure supported an employee base of over 160,000 and all critical applications, such as Helpline, the system used by employees to log tickets powered by Wipro HOLMES, and myWipro, the digital platform for self-service that gives employees a seamless experience across various processes and workflows.
Complexity and efficiency issues aside, security and compliance were also a key concern.
There were multiple monitoring alert consoles for different applications and infrastructure silos that required multiple monitoring teams, leading to delays in identifying root causes of failures. Monitoring was also being done on a piecemeal manner, not covering all servers and devices. Ability to track and roll-back configuration changes was cumbersome and there was limited track of historical changes.
Thus, there was a need for real-time monitoring, incident and change management, automation and self-healing for a seamless user experience.
Solution
The team at Wipro embarked on a hyperautomation drive to address the infrastructure, critical application and data center monitoring and management issues.
This was our 4-step approach:
Business impact
We’ve gained true understanding of end-user experience in every application interaction and now have the ability to rapidly resolve issues in real time, to ensure our employees have quick access to the services they need.
- Raja Ukil, CIO & Senior Vice President, Wipro Limited
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© 2021 Wipro Limited |
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© 2021 Wipro Limited |
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