Client: A leading airport
Industry: Air transport
Area of operations: North America
Customers: Connects over 50 million passengers
The client was struggling to enhance passenger experience at the boarding and transit gates. Lack of real time visibility into shuttle movement impacted the airport’s ability to optimize ground operations, resulting in longer wait times at the gates. It was a challenge to keep terminal facilities clean given the irregular maintenance schedule and lack of real time view of facilities.
At the same time, operational maintenance of equipment was not easy as terminal assets were not traceable. This resulted in excess equipment leases and purchases, putting equipment at risk of loss, theft or non-utilization. In addition, manual loading of bags on conveyor belts delayed the un-loading process, increasing passenger wait time.
Wipro implemented an Automated Vehicle Identification and Tracking solution on the Wipro Smart i-Connect™ platform for the airport. This enabled real time location tracking of vehicles with geo mapping, geo fencing, route optimization, and integration with other airport applications – Airport/Airline Customer Relationship Management systems, Google Maps, etc.
Wipro Smart i-Connect™ is a ready-to-deploy Internet-of-Things (IoT) based enterprise use case solution with open standard architecture which supports multiple protocols and helps realize advanced analytics.
Wipro Smart i-Connect™ platform allowed the airport to enhance customer experience while reducing cost of operations.
"Passenger experience is integral to the success of an airport besides other operational parameters. Our solution helped in boosting passenger experience significantly. Wipro Smart i-Connect™ provides the opportunity to scale IoT requirements of an airport on the same platform."
Ashish Khare, General Manager & Global Practice Head – Smart i-connect™, Cloud and Infrastructure Services, Wipro Limited.