Client name: Ministry of Health
Industry: Public health, disease prevention, health investment
Areas of operations: Middle East
Who are their customers: ~33 million nationals
Medical codes record the story of a patient's interaction with a physician and provide accurate details of the services rendered. These records are used for calculating reimbursement. Additionally, healthcare revenue streams are based on the documentation of what was learned, decided, and performed by the physician. The challenge, however, is that there are thousands of conditions, diseases, injuries, and treatments.
Wipro leveraged its in-house intellectual property and innovation ecosystem to streamline the medical coding process. The team took just three days to deliver a custom Proof-of-Concept (POC), demonstrating auto-redaction of personally identifiable information (PII) from medical records. The success of this POC was crucial in carrying out due diligence to extend the scope of the project. Improvement in key metrics such as time saved, volume covered, and file size reduction proved vital for the client.
Key solution highlights:
The automation of key activities in this client engagement created a significant impact on the approach to medical coding. With rich experience and deep insights in technology, Wipro was able to identify key opportunities in medical coding process transformation, while working in hyper-customized environments.