Energy, Natural Resources, and Utilities

A different energy future.

The mining, energy, and utility industries are set for a different kind of future, catalyzed by a combination of concurrent forces. The effects are pervasive, with profound impacts on business models, customers, and employees.

The global transition to planet-friendly fuels is accelerating. The entry of new-age retailers and resource companies is also disrupting the energy market and industry players must adapt through product innovation and investments in cutting-edge technologies. The utility industry is changing drastically, with their customers actively choosing low-carbon lifestyles, homes, and offices. They also expect greater empowerment and a more sophisticated experience from their energy suppliers. Similarly, water utilities are adapting to the pressures of managing supply security in water-stressed markets - while efficiently running operations to high customer satisfaction and regulatory standards.

Against this backdrop, digital and data capabilities are enabling mining, energy, and water companies to reinvent themselves and deliver superior business performance and customer satisfaction. With the deep industry knowledge we’ve built over more than two decades, Wipro is working with its clients globally to help them realize their greatest goals.

Our Success Stories

Energy, Natural Resources, and Utilities

Wipro Creates Value for an Australia-Based Water Utility with Exceptions Management

Wipro reduces the average handle time from 12.5 to 8.5 minutes and aces 99.99% on-time closures of SAP exceptions for the water solutions company.

Energy company ensures smooth SAP transition to cloud

Upgrades and migrates SAP applications to AWS Cloud in a phased approach within single downtime window

Metals Industry: How to reset and restart with technology for a resilient future

Two key elements in the Metals industry have undergone dramatic change due to COVID-19: Capacity and cost. Metal and mining operations from the US to Peru and from Canada to Australia have been shutting down because of social distancing norms and unpredictable lockdowns.

Improved customer experience for a leading water utilities company

Wipro’s SAP implementation allows a large Water Utilities Company to improve customer experience, boost operational efficiency with 100,000 bills produced in ~10 minutes.