Workflow Platform Transformation and Descriptive Analytics for a Semiconductor Company
October | 2020
Industry landscape
The semiconductor industry is one of the more cyclical sectors in the value line universe. During times of economic prosperity, the chip sector thrives thanks to increased spending on the corporate and consumer sides. However, during economic downturns, revenues come under pressure as corporate information technology budgets are pared and consumers hold off on purchasing the latest gadgets.
Considering these trends, an emphasis on Supply Chain Customer Service has been the primary focus for many semiconductor companies to maximize revenue by capturing the delivery needs of the customers while also improving operating margins by reducing logistics-related double-handling costs. One of the key aspects in supply chain optimization is visibility of real-time data for quick actions on critical deliverables.
Client background
Our client is a capital equipment company based in Milpitas, California. It supplies process control and yield management systems for the semiconductor industry and other related nanoelectronics industries. The company's products and services are intended for all phases of wafer, reticle, integrated circuit (IC), and packaging production from research and development to final volume manufacturing.
Opportunity
Solution
Business impact
Customer Testimonial and Awards
“I am extremely happy with my ability to view the call data using Power BI. I have asked for a few changes, but the team is helpful and eager to make PBI access fit my needs. This is a powerful tool that improves Call Center management.” - Customer
For more information please contact amit.kale@wipro.com
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