We offer fully- and partially-managed business process outsourcing, supported by our range of business processing levers, service delivery expertise, technology partnerships, and highly trained teams of airline-savvy revenue accountants. Our outsourcing solutions strengthen revenue assurance and integrity for airlines, as well as operational support functions to improve decision-making.
Through omnichannel solutions for B2B and B2C customers, Wipro orchestrates voice, chat, emails, web, and social media to provide consistent customer experiences. We offer more than 25,000 digital resources (from baggage claim and cargo status, to managing loyalty miles and flight itineraries) to provide state-of-art care for travel and hospitality clients across the globe.
Wipro’s finance and accounting (F&A), HR, and contract management services minimize costs, improve compliance, and increase business agility. Our advanced service model provides real-time access to operational performance data, and insights for how to improve back-office F&A, HR, and procurement functions. We stay up to date with legislation changes so our customers stay compliant.
A business’s online reputation is important. Our data-driven social media strategies span platforms to strengthen relationships with new and existing customers. They also boost productivity to improve the bottom line. Our dedicated Trust and Safety team, consisting of fraud experts and backed by deep industry knowledge, defends the digital security of your users, decreasing user churn and building trust in your brand.
Leveraging augmented business value, our team delivered financial and operational benefits as well as remarkable customer experience over nearly two decades.
By leveraging advanced solutions and a goal to excel, this airline experienced substantial business value increases, cost reductions, and improved customer satisfaction scores.
A partner for more than twelve years, Wipro helped Asia-Pacific’s leading passenger and cargo airline modernize operations to enhance organizational efficiency and customer experience worldwide.