Today's enterprises are constantly looking to maximize benefits reaped from their Quality Assurance (QA) function, both on speed and costs. This is easier said than done. Today's QA industry is volatile and success in such a landscape is defined by how quickly an organization is able to seamlessly adapt. Organizations need to ensure that their multiyear QA strategies withstand upcoming disruptive technology and consumer trends.
Let's rewind to a few years back…
Traditionally, QA teams were aligned to lines of businesses or Business Verticals - a decentralized operating mode. However, as IT priorities shifted to having the customer 'at the core of everything', the role of QA took on a strategic nature and the concept of a Testing Center of Excellence (TCoE) was born. TCoEs offered a string of benefits including process standardization, reusable domain centric templates and accelerators and incubation and development of specialized QA competencies.
The disruptive onset of digital however, has exposed the TCoE model. The flexibility and complete independence from lines of businesses / business verticals clashes with the scrum team powered Agile development way. Organizations are looking again at the decentralized QA model, however the older drawbacks of the model have not disappeared.
Understanding the drawbacks:
To better understand how to address this challenge, let's compare the pros and cons of the Centralized and Decentralized models. These have been broadly classified into 5 major themes - Governance, Center of Excellence (CoE), Delivery, and centralized repository and cost.