Wipro Wins SAP ACE Award for Customer Excellence 2011

Bangalore, India - November 29, 2011:

Wipro Infotech, the India, Middle East and Africa IT business of Wipro Ltd and a leading provider of IT and business transformation services announced today that it has won the SAP ACE Award for Customer Excellence 2011. The award is to recognize best adoption of Sybase Solution -- the Sybase Unwired Platform -- to enable Wipro's Genie Mobile CRM for enterprise services. The tool ensures compliance with ITIL processes, is ISO 20000 certified, works real-time on SAP and is the first end-to-end integration in India.

The award was received by Sandeep Karan, Head – Information System (CIO's Office), Wipro and Rajesh Sundararajan, Head – GTM Supply Chain Management, Wipro at a glittering ceremony in Mumbai, Grand Hyatt.

SAP ACE awards are an industry benchmark to recognize the best of the best-run businesses in the Indian subcontinent, and honours business excellence achieved through the implementation of SAP solutions. This year, SAP received 300 nominations across various categories.

Wipro's Genie Mobile CRM has enabled field engineers to update assigned calls in real time using their mobile phones. This in turn has enabled better adherence to the firm's Service Level Agreements (SLAs) with its customers. The uniqueness of the Genie Mobile CRM is its ability to capture the digital signature of the customer acknowledging successful resolution of the call. The digital signature is captured on a smart form built into the field engineer's mobile. Subsequently, an e-mail is generated and delivered to the customer's inbox, intimating closure of the call along with call details and resolution provided.

Speaking on the occasion, Anuj Bhalla, Vice President & Business Head, Enterprise Services, Wipro said "We are delighted to have won the prestigious SAP ACE Award for the best user of SAP's Sybase solutions in India. The award is a reaffirmation of Wipro's processes and systems being best in class and an industry benchmark in the country. The Genie Mobile CRM has truly empowered field engineers in delivering prompt services to clients and has increased customer satisfaction, significantly."

About Wipro Infotech

Wipro Infotech, a division of the US $7 billion Wipro Limited, provides enterprise customers with high value Information Technology Products, Software Services, Solutions and Consulting Services in India and the Middle East. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across the country. It also has regional offices across the Middle East serving the region.

About Wipro Ltd

Wipro Limited provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro also has profitable presence in niche market segments of consumer products and lighting. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our website at www.wipro.com

Media Contact

Sandhya Shama Rao
Mobile: +91-9741100879
Email: sandhya.shama@wipro.com

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IPAN Hill & Knowlton
Anna Bhalla
Mobile: +91-9620771315
Email: abhalla@ipanhillandknowlton.com

Forward-looking and Cautionary Statements
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