How a North American airport built a ‘connect’ with its passengers

Client Background

Client: A leading airport in North America

Industry: Air transport

Area of operations: Canada

Customers: Connects over 50 million passengers

Challenge

The airport in North America was struggling to maximize passengers’ experience at the boarding and transit gates. Without real time visibility into shuttle movement, the passengers had to wait at the gates, leading to dissatisfaction. Additionally, this lack of visibility into shuttle movements adversely affected the airport’s ability to optimize ground operations and plan for expansions.

Solution

Wipro implemented an Automatic Vehicle Identification and tracking solution on the Wipro Smart i-Connect™ platform for the airport. The solution covers real time location tracking of vehicles with geo mapping, geo fencing, route optimization, unwanted halts and route violations, and integration with other airport applications – Airport/Airline Customer Relationship Management systems, Google Maps, etc.

Wipro Smart i-Connect™ is a ready-to-deploy Internet-of-Things (IoT) based enterprise use case solution with open standard architecture which supports multiple protocols and helps realize advanced analytics for newly harnessed and existing data.

Business Impact

Wipro Smart i-Connect™ platform allowed the airport to rapidly create new revenue streams and right shift end-customer experience while reducing cost of operations. It provided the airport the additional control over its business required to plough its way to increased efficiency. The solution enhanced passenger experience by enabling real-time visibility of shuttles and helped in optimizing ground operations.

Process and operational cost optimization

The airport’s ground operations were optimized for vehicle and passenger movement. The bus maintenance schedule was aligned to passenger and aircraft traffic with better utilization of ground assets and resources like transport buses, fueling trucks and human resource. There was a 10% improvement in asset utilization, customer experience improvement by 50% in the waiting areas, 27% reduction in fuel costs and 31% improvement is resource scheduling and planning.

Airport revenue augmentation

Passengers have accurate visibility into shuttle movements and are able to spend up to 20% more time in the merchandise area of the airport, resulting in boost in non-aeronautical revenue of the airport.

Quote

"Passenger experience is integral to the success of an airport besides other operational parameters. Our solution helped in boosting passenger experience significantly. Wipro Smart i-Connect™ as a platform provides the opportunity to scale IoT requirements of an airport on the same platform."

Ashish Khare, General Manager & Global Practice Head – Smart i-connect™, Cloud and Infrastructure Services, Wipro Limited.

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