Most of the CIOs hear from their team that employees want to collaborate dynamically as the expectations of theworkplace have seen tremendous changes due to new millennials’ induction into the workforce and advanced personal technologies that are occupying enterprise space. Though CIOs expect their team to collaborate dynamically, they cannot do it using old model, tools, and procedures that operate current workplaces. The new expectation is agility in work environment equipped with modern tools, technologies to facilitate office technologies for collaboration and boundaryless so that devices and locations do not restrict access to resources.
CIOs expect their IT organizations to become agile by sensing and responding to business requirements promptly. Their focus on agility is to deliver the outcomes that business needs. Also, the employees of today, want to connect and access content from anywhere, anytime quickly, and across any device. The workspace of the future will, therefore, need to meet these expectations by being hyper-resilient and agile; workload-centric; and device, platform, network, and provider agnostic. A traditional workspace, with its rigid attributes like one device, one platform, one network and one provider, creates challenges for the IT team to manage the current expectations set by both – the business and the end user (see Figure 1). A digital workplace with the combined force of social, mobile, Cloud and analytics can help meet the immediate and long-term requirements of the business and the end user and drive a change in the end user experience.
The new fluid workspace has to be constructed with the intention of enabling enterprise productivity with ease of access that fulfills next-gen workforce demands. In other words, it should focus, not on devices, but on users’ productivity, along with the user experience.
An enterprise will require a clear roadmap to reach the future state of the live workspace from the existing monolithic workspace. The strategy should enable users to improve their experience with IT Services, rather than restrict the services.