Key attributes of NetBrain automation
NetBrain’s automaton solutions drive documentation automation, troubleshooting automation, change management automation, and audit and compliance reporting. Coupled with the NetOps 2.0 approach and Wipro’s AI-Platform HOLMES™, the solution offers significant advantages. We extensively leverage NetBrain in most Wipro Insightix network solution-led network assessments.
Salient attributes of NetBrain:
- Real-time documentation updates: Keeping network documentation up-to-date is a nightmare for network managers. Even though solution architects prepare the initial documentation, keeping the network diagrams up-to-date remains an impossible task. NetBrain’s dynamic documentationenables network engineers to generate dynamic network maps on demand and parse through the configuration files. The solution displays vital metrics associated with network devices. End-to- end path visualization helps in determining the application routes, both during business-as-usual scenarios and alternate paths in the case of anomalies.
- Easy integration with ITSM tools: Network Engineers sometimes spend hours trying to find and fix the fault during outages. NetBrain’s capability to integrate with monitoring and ITSM tools enables automatic ticket creation triggering an API call to NetBrain from the ITSM tool. Building a network map of the site or region experiencing the outage, the ticket gets updated with a link to the dynamic map. This empowers the assigned network engineer to focus on solving the issue at hand.
- Quicker troubleshooting: Automated run books and troubleshooting paths highlight the change in routing and the resulting change in the application flow due to a fault. The output of the run books gets automatically updated in the ticket with a link to the dynamic map. The assigned network engineer thus has at their disposal, all the requisite information on the exact nature of the fault for a quick solution
Driving efficiencies for a global manufacturing entity
Let us look at how Wipro partnered with NetBrain to enable new efficiencies for a global manufacturing entity.
The client was a leading manufacturer of key components for the Telecom industry with world-wide operations. The client has made significant investments to modernize their network infrastructure to enable access, transport and hosting (on-premise and cloud) and also on monitoring and management platforms. However, in the absence of operational automation, they continued to face challenges in analyzing the reasons for slow application response. Other concern areas included, drawing contextual and relevant network diagrams for troubleshooting, the lack of a common set of guiding principles for managing a multi-vendor network, and the rigid mindset of network engineers to switch to an automated environment.
Troubleshooting is both an art and a science, and many times, success becomes a factor of the troubleshooter’s ingenuity and expertise. Key aspects of troubleshooting, whether it is for availability or performance-related aspects, include tracing the network path end-to-end, determining the necessary conditions for packet flow through the network (Access control lists, Firewall rules, NAT rules, Policy based routing, and so on), and verifying suitable route paths, link utilization, and device parameters to determine if end users can access applications seamlessly.
Wipro leveraged NetBrain automation tool to simplify the process of deploying run books with Qapp (Quick apps) based Scriptless visual programming. Automating the standard operating procedures augmented troubleshooting, and enabled a single pane of glass management. A salient attribute of the solution offering was the ability to integrate with multiple ecosystem partners across service desk, monitoring, management, and log analytics space.
Bringing in automation capabilities and experience led to several improvements in the client’s network environment. Benefits included availability of on-demand contextual network maps, empowerment of L1 network engineers for easy troubleshooting, significant reduction of cycle time (Mean time to resolve) for incident resolution and a comprehensive view of the entire network, enabled by quick and easy ecosystem integration.
Building resilience and responsiveness in networks of the future
Amidst the uncertainty posed by COVID-19, the workplace has evolved beyond the four walls of the office to accommodate the flexible space/time requirements of organizations. Reliable, secure networks are at the forefront of every transformation initiative, and this mandates networks to be more resilient, adding in elements of automation, personalization, and configurable services. Effective network automation must break free of traditional silos to bring together all network infrastructure elements, operations, and support systems. The Wipro-NetBrain collaboration aims to reimagine solutions, bringing in strong complementary capabilities around automation tools, processes, and solutions to excel Day 2 operations, empower key stakeholders, and accelerate business outcomes
Schedule a discussion with our experts to understand how Wipro-NetBrain partnership can support your organization in enabling automation in networking.