Client background

Client: A Fortune 500 financial services organization based in the US

Industry: Insurance and financial services

Products/Services: Insurance and investment advisory services, insurance products

Number of employees: Over 7000

Area of operations: Global

Challenge

With over 300 field offices spread across the world and multiple internet links, the client faced challenges in their network infrastructure. The legacy infrastructure ran a number of key applications - including  internet-based telephony and collaboration apps - both in-house and partner applications - and was unable to sustain and enhance the end-customer experience. The client was looking for an experienced partner who could transform their legacy WAN and help them upgrade their end-user experience with internet bandwidth.

Solution

The client conducted a thorough evaluation of the available SD-WAN products. After extensive market research, the client selected Wipro as their vendor of choice to address their requirements. Wipro’s proven track record in SD-WAN implementation and dedicated SD-WAN CoE that houses multiple OEM products to collaborate with the client to resolve existing challenges

• Apply the revolutionary Prisma SD-WAN from Palo Alto Networks, part of the Wipro/Palo Alto Networks joint solution, allowing the client to leverage any transport, seamlessly integrate the cloud, reduce cost and complexity, implement digital transformation, and align their WAN with business policies for performance, security, and compliance
• Upgrade bandwidth and cloud and SaaS connectivity enablement
• Integrate Zscaler to allow for auto tunnel internet and Cherwell ITSM for trouble ticketing as well as implementing Spectrum, Solarwinds, Dynatrace as monitoring tools

Business Impact

With Wipro bringing in decades of knowledge and experience of WAN management, and Palo Alto Networks revolutionary Prisma SD-WAN, the client could now improve customer experience. The Wipro team transformed the network with SD-WAN, delivering application-aware network, faster visual troubleshooting and application-based link quality and auto load balance. SPOG and API integration enabled network and security policies in a single console with auto ticketing options. Some of the key benefits of the SD-WAN implementation were:

• 99.99% uptime and SLA for data center and regional and field offices
• 97% uptime and SLA for branch offices
• Enhanced user experience
• Reduction in response and resolution times
• 15 mins response and 4 hour resolution for P1 severity
• 1 hour response and 8 hour resolution for P2
• Faster migrations with zero touch provisioning
• Enhanced application and server response time with end-to-end visibility
• Improved application performance