Embrace digital innovation to deliver personalized products and services while ensuring higher operational efficiencies
Today, the utilities industry is reconfiguring its singular focus on infrastructure to become customer-centric. Wipro’s Consulting practice helps utilities organizations deliver digital customer experiences and transform asset operations – making gas, power, and water affordable to the end consumer through a safe and reliable network.
Customer Information Systems (CIS)-as-a-Service and managed services for retail operations are examples of the digital led disruptors we leverage to help clients make smarter business decisions, improve customer experience and retention, lower cost to serve, and increase operational efficiency.
Our mix of business solutions and technologies – which include digital enterprise asset management, asset and service failure risk optimization, field force management and analytics, and geographical information systems – are designed to integrate customers with network infrastructure and create the utilities services of tomorrow.
Get in touch: global.consulting@wipro.com
Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.
Over the last few years, integrated systems have matured to the point where CIS as a Service (CaaS) has become a reality. The advantages of using CIS as a Service are varied and immediate.
While the utilities industry has been relatively slow in looking at AR, the future does look promising. Digital technology disruptions have created many possibilities to convert challenges into opportunities
When gas pipelines are ruptured by entities involved in excavation or similar activities, it leads to quite the scare.
To be successful and future ready, the partnership model needs to go beyond the transactional. Adopt the service supply chain by integrating the partner company into the utility business value stream.
Utilities are waking up to the need for digital transformation, driven by evolving consumer expectations, millennials who were born in a world powered by mobiles and broadband, deregulations, incentives to improve consumer experience, pressure from technology-savvy non-traditional competition and—this last one is a relief--the lowered cost of digital adoption itself.
Utilities, the lifeline of a modern society is undergoing some of its most effective transformation through technology. Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings
With changing customer preferences, utilities are striving to become more nimble, versatile and customer-focused to adapt to the shifting requirements of the digital economy.
Energy utilities across the world are undergoing transformational changes caused by the rise of smart sensors, Advanced Metering Infrastructure (AMI), bi-directional grids and an evolving consumer with a digital mindset. It is unlikely that any utility can stay sheltered from the changes being driven by sensors and digital technologies.
Mario Tieppo, EGM Technology, AusNet Services and John Mulqueeney, General Manager ICT, AusNet Services speak about their experience with Wipro, Ausnet’s end to end IT Service provider.
Kevin Greiner, President and CEO, Gas South talks about Wipro’s partnership and the outstanding value it has added to Gas South
Wipro helped Yarra Valley Water (YVW), largest water retailer of Melbourne, roll out an “always open” self-service customer portal that offered better access to information and ease of use
Wipro helped Thames Water save £336,000 in costs by rolling out an online customer account management solution.
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