The next generation digital OSS will need to be agile, near real-time, predictive, service-aware and self-organized, and enable management of hybrid networks, demanding a revisit in the way inventory solutions need to be imagined to be future-ready.
A combination of enablers like analytics, automation, personalization, social media integration and omni-channel experience, among others, enhance customer experience.
When lack of timely insight and delayed response can translate into loss of revenue you might need to switch to better data analytics system. Read more
‘Enterprise’ and ‘escalations’ have become synonymous in telco world. With customers having greater control on their services and requests, telcos will have to deal less with the discontent amongst their enterprise customers.