Communications

Transform into a scalable and customer-centric digital service provider

Our Expertise

Transition from a communications service provider into a digital service provider

Wipro’s Consulting practice helps businesses in the communications sector use emerging technologies to tap into new business opportunities amidst the challenges of market consolidation, new competition, infrastructure requirements, and shifting customer demands.

Our unique framework CAUSE (Collaborative, Adaptive, Ubiquitous, Spontaneous and Elastic) is designed to seamlessly integrate diverse platforms, providing anytime-anywhere access, real-time data driven decision making, automated self-healing, and scalability on demand. By driving more efficient operations and frictionless customer journeys, our solutions deliver measurable outcomes: 20% improvement in customer experience, 10x cycle time reduction and a 30-50% reduction in operational expenditure.

Get in touch: global.consulting@wipro.com.

What We Think

Mobile Operators Give Data a Winning Edge

The growth in data consumption has been growing tremendously over the past few years and are the new age Telcos ready for the big challenge?

The Smart Route to Revenue Assurance

How do you deal with the revenue leakage which is aggresively hitting the revenue for Telcos?

A Value Based Approach to Improve Customer Experience

How can a value-driven approach assess and prioritise customer experience improvement initiatives? Click here to learn more

Leveraging 5G-ready inventory for DSP transformation

The next generation digital OSS will need to be agile, near real-time, predictive, service-aware and self-organized, and enable management of hybrid networks, demanding a revisit in the way inventory solutions need to be imagined to be future-ready.

Our Success Stories

Delivering Great Customer Experience

Wipro helped Telenor India, a leading mobile operator, achieve best-in-class service reliability and assurance by reducing IT incidents by a whopping 89%

Wipro helps a major telecom provider in LatAm to cut capex by 25% by network consultancy

Re-engineered processes and tools to optimize the planning, deployment, and operation of the transport network

Solutions

Agile Operations

Build nimble and adaptive digital service providers

Digital Networks

Boost agility and customer experience with future-ready networks

Digital Business

Faster access, better services, higher reliability

Digital Platforms

Real-time, predictive, self-organized digital platform solutions

Digital Consumer

Deliver exceptional experiences to communications customers

Digital Enterprise

Accelerate transformation with powerful capabilities

Service Offerings

Service Offerings

Client Themes

Client Themes

Communications

Our Expertise

What We Think

Mobile Operators Give Data a Winning Edge

The Smart Route to Revenue Assurance

A Value Based Approach to Improve Customer Experience

Leveraging 5G-ready inventory for DSP transformation

Emerging digital customer care landscape at telcos

Revenue Enhancement and Churn Prevention for Telecom Service Providers

Power of mobile apps in B2B telco world

Our Success Stories

Delivering Great Customer Experience

Wipro helps a major telecom provider in LatAm to cut capex by 25% by network consultancy

Solutions

Agile Operations

Digital Networks

Digital Business

Digital Platforms

Digital Consumer

Digital Enterprise

Service Offerings

Industries