Transition from a communications service provider into a digital service provider
Wipro’s Consulting practice helps businesses in the communications sector use emerging technologies to tap into new business opportunities amidst the challenges of market consolidation, new competition, infrastructure requirements, and shifting customer demands.
Our unique framework CAUSE (Collaborative, Adaptive, Ubiquitous, Spontaneous and Elastic) is designed to seamlessly integrate diverse platforms, providing anytime-anywhere access, real-time data driven decision making, automated self-healing, and scalability on demand. By driving more efficient operations and frictionless customer journeys, our solutions deliver measurable outcomes: 20% improvement in customer experience, 10x cycle time reduction and a 30-50% reduction in operational expenditure.
Get in touch: global.consulting@wipro.com.
A combination of enablers like analytics, automation, personalization, social media integration and omni-channel experience, among others, enhance customer experience.
When lack of timely insight and delayed response can translate into loss of revenue you might need to switch to better data analytics system. Read more
‘Enterprise’ and ‘escalations’ have become synonymous in telco world. With customers having greater control on their services and requests, telcos will have to deal less with the discontent amongst their enterprise customers.
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