In today’s world, virtually every sector and every enterprise function has been disrupted by digital transformation – including information technology (IT), the nervous system of any business. Facilitating digital transformation is central to the IT function; IT, after all, facilitates the adoption of technologies and solutions that make digital work. But how enterprises manage the “business of IT” also needs radical transformation to thrive in the digital era. In order to provide quality services and meet enterprise expectations, many IT processes and operating models require transformation, including IT Service Management (ITSM).
Cloud technology is rapidly proliferating and proving to be the new normal for enterprises. The changes in the working environment across the globe have accelerated cloud adoption across industries. It has become one of the fastest-growing segments of IT spend in the enterprises.
Whether it’s a new application or an enterprise-level digital transformation, progress cannot happen until people embrace and adopt the change. One of the best approaches to helping people embrace the new is through change agents and change agent networks.