To keep customers coming back, businesses need to prioritize the customer experience – not just in physical stores but virtually and throughout the entire value chain. If a website fails to load, customers can easily take their business to another platform. A negative review about user experience can impact the reputation of the business, creating a ripple effect if not addressed quickly and adequately.
Cloud assurance teams have the herculean task of preventing these scenarios from playing out because they have the in-depth knowledge of the application stack and how it works with various businesses processes. And while monitoring technology has made their jobs easier, other advancements — including increased cloud adoption and the rise of hybrid cloud environments — have created new and more complex challenges.
Today’s customers have come to expect seamless user experiences. An IT pitfall such as an application or website being down for too long could severely impact sales and customer spend. Yet the various microservices of hybrid cloud environments can make identifying the root cause of an issue extremely challenging. It’s no longer enough for teams to know an issue has occurred. To deliver quality service and remain competitive, companies need to quickly identify the cause and implement the right solution, whether the issue resides in their on-premises or cloud environments.
Central to this shift from being reactive to proactive is a focus on observability in production environments.
Observability Is Key
Traditional monitoring focuses on a single element in the vast system of an organization. One program might monitor servers or virtual machines, while another monitors applications, and still another monitors business transactions. This siloed approach presents an incomplete picture of incidents that can delay resolutions. Does an application crash affect only the end user? Or, does the issue also involve back-end operations and a third party? The effects might span multiple areas of the business, but teams need to quickly identify the root cause.