Wipro’s automation capability for consumer businesses

Retail, Consumer Goods, Media, Travel & Hospitality sectors that contribute to around 30% of the global GDP of $88 trillion are grappling today

The retail, consumer goods, media and travel & hospitality industries are grappling with business challenges that range from stock outs caused due to inefficient real-time inventory management, executing simple transactions to complex compliance requirements, incurring errors in repetitive tasks such as producing bill of materials, manual billing, invoicing, payments & account reconciliations. With a 3 to 5% impact on margins, there is a need for holistic automation, consisting of process simplification and standardization, deploying analytical tools on automation and eventually, impacting customer experience. Wipro believes in a holistic intelligent automation (IA) approach known as the Enterprise Operations Transformation (EOT) framework where Robotic Process Automation (RPA) & Artificial Intelligence (AI) enable automation.

Our EOT practice include 305 clients, more than 6,300 bots and over 1,000 associates working for key clients across multiple industries and strategic alliances with more than 7 automation tool providers including Automation Anywhere, Blue Prism and UiPath. This has been further strengthened with industry recognition from Analyst & Advisory firms in 2019 - Leader in BPO Digital Capability Platform (DCP) solutions PEAK matrix assessment, Leaders in providing Cognitive & RPA services by Zinnov and Leaders in providing automation services by IDC Marketscape.

At an industry wide level, some of the frequent cases of automation envisaged include: order management, Restriction of Hazardous Substances (ROHS) compliance reporting, chargebacks, inventory management, month end stock reconciliation & reporting, loyalty programs enrolment & redemption, returns claims processing etc.

We partner with you in your automation journey and are delighted to share our capabilities, client proof points and roadmap for transformation. For more details, please contact Sanyog Chaudhry (Sanyog.chaudhry@wipro.com) or Mehul Damani (Mehul.damani@wipro.com).

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