September | 2019

Integrated Customer Experience (CX) transformation

Figure 1: Importance of engaging via cross-functional mediums

Integrated Customer Experience (CX) transformation

Figure 2: Means of engagement for US consumers

Integrated Customer Experience (CX) transformation

Figure 3: Change in mediums of engagement across geos

Integrated Customer Experience (CX) transformation

Figure 4: Viewpoint on levers to engage for high CX

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