A large mapping and geographical services company
Products & Services:
Mapping and navigation products
Area of Operation:
The client was looking for a partner to setup large data curation, data quality and support operations in a very short timeline to enable a product launch. This included support in areas such as map creation, update and maintenance, navigation layer updating, and diagnoses, reporting and resolution of end user-flagged changes validation.
Wipro partnered with the client to transition operations of over 2000 FTE with complete ownership of the program and delivery management. Operational support was provided in multiple languages for research, data investigations, and document updates.
Data Curation Operations: Image interpretation, data changes (road and building geometry, road interconnections, travel restrictions, corrected locations), server work unit issue management, policy review and management, discrepancy/detail checking and overall quality reviews were provided.
Research Based Operations: Additional services were delivered on two levels.
Wipro helped the client achieve its goals in the stipulated time as time to market was key for business. Performance benchmarking and baselining helped achieve excellence.