Transformative advancements led by technology are changing the ways of banking and finance. However, the increased reliance on technology comes with a cost, necessitating more stringent focus on quality and the associated costs with it. In the banking and financial services domains, the key reasons for quality gaps are a result of the gap in product, process, or human knowledge and oversight. Quality assurance is critical to business growth and customer satisfaction, causing a significant impact on the top and bottom line.
Solutions that include a predictive model can identify the factors that collectively contribute to a higher likelihood of human error by helping select more error-prone samples. Another way is through process automation and workflow technologies by leveraging real time smart virtual mentor.
A digital adoption solution can address challenges such as:
A “no-code” digital adoption solution can handhold users in real time to learn workflows and reduce the risk of human errors through features like smart tips, auto-fill, and flow automation.
Download our playbook to know more about how to leverage a digital adoption solution to: