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< Insights

Dr. Manish Govil

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Dr. Manish Govil
Global AWS Practice Head at Wipro

Dr. Manish Govil is the Global AWS Practice Head at Wipro. He is responsible for driving go-to-market solutions, competency, offerings, center of excellence and delivery for AWS-related services globally.

Blogs By Author

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Conversational interfaces: The game changer for your customer experience

Our expectations of the future have evolved from the language interprdetation and etiquette services of “C3PO” in Star Wars, to the emotional companionship of “Samantha” in Her.
October 27, 2021
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Transforming customer experience in student loan services through cloud modernization

Techonlogy applications used to perfromloan servicing functions for students were originally built on legacy platforms. For instance, mainframes used 4th Generation Languages (4GL) like Key and Netron, which generated the COBOL code.
February 12, 2021
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Application Modernization – A Foundation To Accelerate Digital Transformation

The Covid-19 pandemic came as a wakeup call for organizations to accelerate digital transformation. Enterprises acknowledged the need to digitally enable rapid innovation in developing and launching new business models and products, optimizing business processes
April 19, 2021
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Freedom Unbound: Unleashing The Power Of Data

Dynamic market economics, shifting consumer patterns, and new-age digital native companies have driven the demand for data and insights.

April 19, 2021
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Customer Experience Modernization Through Next Generation Contact Centers

Today’s new age customers have ushered in the need for redefined technology enhancements, that are all about conversational interfaces and AI (artificial intelligence) assisted services. On the operational level, traditional metrics continue to be driven by productivity, and finally, at the emotional needs level, there is a requirement to address the emotional quotient of both the customer and the agent.
April 19, 2021
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