Author's posts

Transforming customer experience in student loan services through cloud modernization

Posted by: Dr. Manish Govil | February 12, 2021

Techonlogy applications used to perfromloan servicing functions for students were originally built on legacy platforms. For instance, mainframes used 4th Generation Languages (4GL) like Key and Netron, which generated the COBOL code.

Conversational interfaces: The game changer for your customer experience

Posted by: Dr. Manish Govil | September 24, 2019

Our expectations of the future have evolved from the language interprdetation and etiquette services of “C3PO” in Star Wars, to the emotional companionship of “Samantha” in Her.