As the COVID-19 threat gained momentum, countries in South-East Asia took strong steps to contain the spread of this deadly virus. To save lives; quarantines, and letting the economy take a back seat, became prudent. Around the globe, governments issued lockdown directives, restricted travel, and recommended social distancing. The movement of people and conducting business was restricted to essential and emergency services with remote work being a mandate for roles that could comply. According to UN ESCAP[i], the impact of these measures and resultant supply chain disruptions could lead to a drop in the region’s GDP growth by percentage point.
Traditional business continuity plans were not prepared for measures requiring facilities to shut down completely, and businesses struggled to manage change. Many companies had little remote work readiness and IT infrastructures were quickly under duress from the new demands. Lack of process automation and a high dependence on on-site workers also created operational challenges.
Morphing into a new work model
The future of work was heading towards flexibility. Reports predicted that 42.5% of the global workforce would be mobile by 2022[ii]. By forcing companies to move to a remote work model almost overnight, COVID-19 has perhaps made remote work a new normal much sooner than anticipated.
In this environment, Wipro ASEAN has worked relentlessly to support our customers and ensure seamless service, even while our teams shifted to a 100% remote work model – both onsite and offshore – in just over one week. We took rapid action to equip the team – enabling laptops, implementing required access and security protocols, mobilizing resources where needed, and doubling remote support – with zero escalations from clients.
The 3 pillars of transformation
Wipro continued operations and supported customers by focusing on 3 areas – customer delivery, strategic re-planning, and transformation to a new normal.
The lessons from this pandemic will serve us well as we help clients recover. Covid-19 is neither the first threat to business nor the last, and organizations must aim to be resilient in the face of change.
How are you adjusting to the new normal? Are you geared to streamline your business continuity plans and strategies? Leave your thoughts here.
Executive Director & Geo Head for Wipro ASEAN
Bhavya is a seasoned Wipro leader who has expertise in business strategy, digital transformation, new revenue streams and partnership development. He also led Wipro’s communications and manufacturing business in the Asia Pacific Japan region and has been a part of Wipro’s leadership team in Asia Pacific Japan business.Bhavya is a strong proponent of diversity and localization. He can be reached at Bhavya.firstname.lastname@example.org