Banks have evolved from a brick and mortar based distribution system to multi-channel set-up. Providing a consistent brand experience across various touch points is critical to effectively engage customers in today’s omni-channel environment. It requires a sharp focus on channel strategy to enable transactions and interactions on the right channels.
How Wipro Helps
- Wipro’s omni-channel banking solution propels banks forward in their digital transformation journey by helping:
- Formulate an omni-channel strategy aligned with the banks’ vision and objectives
- Optimize customer journey mapping and optimization
- Build holistic omni-channel architecture and design approach
- Integrate the banking systems based on two-speed architectures for faster digital roll-outs
- Enable frictionless channel security and analytics
We provide scale, acceleration, and maturity of process to our banking customers looking to embark on their channel transformation journey. We bring to the table strategic alliances with some of the leading FinTech players in the banking omni-channel space and consistently evaluate new products and solutions available in the market.
In addition, our ready-to-implement frameworks for omni-channel implementation includes digital account opening, real-time customer verification using digital ID and biometrics, and actionable alerts on wearables. These help accelerate solution implementations.