Utilities are shedding their traditional past and acquiring a new sheen of technology with integrated CRM
Utilities have sprung into action and are adopting Cloud and SaaS models for customer facing processes. Wipro’s Utility Framework provides an excellent path for such organizations to bind Sales, Customer Service and Marketing into one seamless process. The framework covers Process Maps aligned to Salesforce, Data Models, pre-developed application components and API designs to jump start CRM modernization.
